RETURNS & EXCHANGES

We are dedicated to providing you with a seamless, enjoyable and memorable shopping experience. It is important that you feel entirely satisfied with your purchase. If for any reason you are not satisfied, you may return it within 14 days of receiving the item, subject to the following terms and conditions.

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If you need further assistance, please get in touch at contact@legacielondon.com

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1. Eligibility for Returns

1.1. To be eligible for an accepted return, the item must be in its original condition: unwashed, unworn, with all original tags, labels and packaging intact. The item must show no signs of wear and must be make-up, fragrance and stain free. 

1.2. Items purchased in a general sale are not eligible for a return, exchange or credit note. This does not include items purchased with a discount code. 

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2. Initiation of your Return

2.1. To begin the returns process, please follow these steps:

• Send us an email to: contact@legacielondon.com

• Include your order number, the item you would like to return and your reasoning

• Return the item via Royal Mail services only. Please ensure the parcel is safely and adequately packaged to avoid any damages.

• Drop off your parcel at your nearest point. We encourage you to keep your proof of postage safe until you have received your refund.

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3. Return Shipping

3.1. The customer is responsible for the cost associated with sending a return. Please use a reliable shipping method with tracking and insurance to ensure the safe return of the item. Unfortunately we are unable to accept returns that are lost, stolen or damaged in transit. 

3.2. UK returns must be sent via Royal Mail. 

3.3. International returns must be sent via your own international postage system. 

3.4. Parcels will be returned to sender should they be sent via methods not listed above.

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4. Inspection and Approval 

4.1. Upon receipt of your returned item, it will be closely inspected to ensure it meets the return eligibility criteria as per the previous outlined conditions in section 1. We will subsequently notify you via email of the approval or rejection of your return. 

4.2. If the return meets the conditions and is approved, we will process your refund. Our typical time scale for this is within 14 days of receipt, however please note during busy periods this may be extended. 

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5. Refund Process

5.1. Refunds will be issued in the same form of payment used for the original purchase.

5.2. Please allow up to 14 business days from the date we receive your return for the refund to be processed and for the credit to appear on your statement. You are welcome to contact us should this run over this time period. The time taken for the credit to appear may vary depending on your financial institution.

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6. Exchanges

6.1 Exchanges are accepted up to 14 days from the date of receipt for full-priced items. The goods must meet the requirements in section 1. The cost of the return continues to fall on the customer (as per section 3). We do, however, pay for the cost of the postage back to you for UK orders (this does not apply to international customers).

6.2 Should you need to exchange before Shipping, please contact contact@ardorelondon.com. We can not guarantee your request will be seen ahead of shipping so please beware you are ordering the correct item at the first point of ordering.

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7. Changes to the Returns Policy

7.1. Légacie London reserves the right to modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.

7.2. By making a purchase from Légacie London, you acknowledge that you have read and agreed to this 14-day returns policy.

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